Where are the boundaries in this console war?
Jill Dembowski | On 19, Jun 2013
It was a beautiful Saturday morning when I walked into a local GameStop to purchase The Last of Us. This wasn’t my regular GameStop so the employee behind the counter asked if I had already pre-ordered my next gen console. I responded by telling him I had the Xbox One pre-ordered at another store. He gave me a look of despair and said “oh, I’m so sorry” as if I had just told him my parents died. I gave a halfhearted fake laugh and wished he would hurry up with my trade-ins so I could get the hell out of there. The clerk took his time so that he could explain to me why I made the wrong decision by ordering the Xbox One. GameStop employees are there to inform consumers about their products but should they be harassing people about which next-gen console they choose to buy?
Everyone has their own opinions about what console they plan on siding with but should stores like GameStop, Best Buy, or wherever you buy games, be discouraging customers from buying one or the other? Shouldn’t that be left up to the customer? I kindly told the clerk I had done plenty of reading online and had my own reasons behind ordering the Xbox One. Still dissatisfied with my answers the clerk went on to say how much safer PSN was and that hackers would eventually find their way to Xbox Live. At that point I was practically out the door.
The war between the consoles has invaded the stores that were once neutral territory. I’m going to sound like the flower power hippy here but can’t we give peace a chance? Especially when it comes to where we buy our games. I welcome any and all information you want to throw at me GameStop but when it turns into harassment or badgering, that’s where I draw the line. I don’t need you to tell me I’m wrong or belittle me for my decision.
We are months away from any next gen console launch and tempers are running high after E3. I am all for GameStop informing their shoppers about the facts released about the two upcoming consoles but keep your personal opinions to yourself unless asked. Everyone should be given the chance to make their own choice on the matter without being harassed by an employee. As for the gamers, we need to stop ridiculing those who think different from us and start getting excited about the new things coming to the industry.
6/21 UPDATE: After completing the survey offered on my receipt, I received a call from a GameStop regional manager. He was very apologetic about the encounter I had and assured me that the views expressed to me were not the views of the company. I also received a call from the GameStop I have my Xbox One pre-ordered at. They too apologized and wanted me to know that the regional manager had emailed all his stores to address the issue. Customer feedback does make a difference!